Frequently Asked Questions

1. What is Koseicollective?

Koseicollective is an online clothing store offering a selection of fashion apparel for everyday wear and personal style.

2. Do you offer free shipping?

Yes. Koseicollective offers Free Shipping on All Orders.

3. Where do you ship?

We currently offer shipping within the United States.

4. How long does order processing take?

Orders generally require 3–5 business days to be processed before shipment.

5. How long does shipping take?

Domestic orders within the United States generally require approximately 5–10 business days for shipping transit after processing.

6. What is the estimated total delivery time?

The estimated total delivery time is generally 8–15 business days, including order processing and domestic shipping transit.

7. Will I receive tracking information?

When tracking information is available, it may be provided after your order has been shipped. Tracking information may take some time to become active after shipment.

8. Can I return my order?

Return requests must be submitted within 30 days from the date of delivery and are subject to the conditions described in our Return and Refund Policy.

9. What happens if I receive a damaged or incorrect item?

Please contact us as soon as possible with your order number and clear photographs showing the issue. We will review your request and provide appropriate assistance.

10. Can I return an item if I change my mind?

You may contact us within 30 days from the delivery date to request a return. Return eligibility will depend on the condition of the item and the circumstances of the request.

11. What happens if I submit a return request after 30 days?

Return or refund requests submitted more than 30 days after delivery are not eligible under our standard Return and Refund Policy.

12. How long does a refund take?

After an approved refund has been processed, please allow approximately 10 business days for the refund to appear in your account. The actual time may vary depending on your payment provider or financial institution.

13. How can I contact Koseicollective?

You can contact our customer support team at:

Email: support@koseicollective.com

Address:
Koseicollective
1012 Marquez Pl
Santa Fe, New Mexico 87505
United States

Customer Support Hours:
Monday – Friday: 9:00 AM – 5:00 PM Mountain Time