Privacy Policy

Last Updated: September 18, 2026

At Koseicollective, we respect your privacy and are committed to protecting the personal information you provide when using our website and purchasing our products.

This Privacy Policy explains what information we may collect, how we use it, how it may be shared, and the choices available to you.

1. Information We Collect

When you visit our website, place an order, contact us, or otherwise interact with our services, we may collect information such as:

  • Name
  • Email address
  • Billing and shipping address
  • Order and transaction information
  • Information necessary to process payments
  • Customer service communications
  • Other information you voluntarily provide to us

We may also automatically collect certain technical information when you use our website, such as browser type, device information, IP address, and information about how you interact with our website.

2. How We Use Your Information

We may use personal information to:

  • Process and fulfill orders
  • Process payments and refunds
  • Arrange shipping and delivery
  • Communicate with you regarding your orders
  • Respond to customer service inquiries
  • Maintain and improve our website
  • Prevent fraud and unauthorized activity
  • Comply with applicable legal obligations

3. Payment Information

Payments may be processed through third-party payment providers. Payment providers may collect and process payment information according to their own privacy policies and terms.

4. Service Providers

We may use third-party service providers to support our business operations, including payment processing, order fulfillment, shipping, website functionality, analytics, and customer support.

These providers may have access to personal information only as necessary to perform services on our behalf.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to provide website functionality, remember preferences, understand website usage, and improve the customer experience.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect some website functionality.

6. Data Security

We take reasonable measures to protect personal information against unauthorized access, use, alteration, or disclosure. However, no method of electronic transmission or storage is completely secure.

7. Data Retention

We may retain personal information for as long as reasonably necessary to provide our services, maintain transaction records, resolve disputes, comply with legal obligations, and enforce our agreements.

8. Your Privacy Choices

Depending on applicable law, you may have certain rights regarding your personal information, including the right to request access, correction, deletion, or other actions concerning your information.

To make a privacy-related request, please contact us using the information below. We may need to verify your request before taking action.

9. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children without appropriate authorization. If you believe that a child has provided personal information to us, please contact us so that we can review the situation and take appropriate action.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, or applicable requirements. Any updated version will be posted on this page with a revised effective date.

11. Contact Information

Koseicollective
1012 Marquez Pl
Santa Fe, New Mexico 87505
United States

Email: support@koseicollective.com