Return And Refund Policy

Last Updated: September 18, 2026

At Koseicollective, we want customers to have a clear understanding of our return and refund process. This policy explains when a return or refund may be requested and how requests are handled.

1. Return Period

Return requests must be submitted within 30 days from the date of delivery.

Requests submitted after 30 days from the delivery date are not eligible for return or refund.

2. Return Conditions

To be eligible for a return, items should be in their original condition and should not show unreasonable signs of use, damage, washing, or alteration.

We may request photographs or other information to review the condition of the item and determine return eligibility.

3. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from the item you ordered, please contact us as soon as possible after delivery.

Please provide your order number and clear photographs showing the issue. We will review the information and provide appropriate instructions for an eligible replacement, return, or refund.

4. Returns for Other Reasons

If you would like to return an item for another reason, please contact us within 30 days from the delivery date.

Return eligibility will be reviewed based on the condition of the item and the circumstances of the request.

5. Return Shipping

Please contact our customer support team before sending any item back. We will provide return instructions when a return is approved.

Return shipping arrangements and any applicable return shipping costs may depend on the reason for the return and the circumstances of the request.

6. Refund Processing

Once an approved return has been received and reviewed, we will process the applicable refund through the original payment method, where possible.

Please allow approximately 10 business days for the refund to appear in your account after the refund has been processed.

The actual time required for the refund to appear may vary depending on your payment provider or financial institution.

7. Refund Amount

The refund amount may depend on the reason for the return and the applicable return conditions.

Any original shipping charges, if applicable, may not be refundable unless required by applicable law or the return is due to an error on our part.

8. How to Request a Return or Refund

To submit a return or refund request, please contact us at:

Email: support@koseicollective.com

Please include your order number, the reason for your request, and photographs or other supporting information when applicable.

9. Contact Information

Koseicollective
1012 Marquez Pl
Santa Fe, New Mexico 87505
United States