Shipping Policy
Last Updated: September 18, 2026
At Koseicollective, we provide Free Shipping on All Orders.
1. Shipping Coverage
We currently offer shipping within the United States.
2. Shipping Cost
Free Shipping is available on all orders.
There is no minimum purchase requirement for free shipping.
3. Order Processing Time
Orders generally require 3–5 business days to be processed before shipment.
Processing time is the time required to prepare your order for shipment and does not include shipping transit time.
Business days generally exclude weekends and applicable holidays.
4. Domestic Shipping – United States
Estimated transit time for orders shipped within the United States is approximately:
5–10 business days
Transit time begins after the order has been processed and handed over to the shipping carrier.
5. Estimated Total Delivery Time
The estimated total delivery time is generally 8–15 business days, including:
- Processing: 3–5 business days
- Domestic transit: 5–10 business days
Delivery estimates are not guaranteed delivery dates. Actual delivery times may vary due to carrier operations, weather, holidays, high shipping volumes, incorrect address information, or other circumstances outside our reasonable control.
6. Tracking Information
When tracking information is available, it may be provided after your order has been shipped.
Tracking information may take some time to become active after the carrier receives the package.
7. Shipping Delays
While we work to process orders within the stated processing period, delays may occur due to carrier operations, severe weather, holidays, high shipping volumes, or other circumstances outside our reasonable control.
If you believe your order has been delayed, please contact us with your order number so we can assist you.
8. Incorrect or Incomplete Address
Customers are responsible for providing accurate and complete shipping information when placing an order.
If your shipping information is incorrect, please contact us as soon as possible. We cannot guarantee that changes can be made after an order has entered processing or has been shipped.
9. Lost or Damaged Packages
If your package appears to be lost, delivered to an incorrect location, or arrives damaged, please contact our customer support team so that we can review the situation and provide appropriate assistance.
10. Contact Information
Koseicollective
1012 Marquez Pl
Santa Fe, New Mexico 87505
United States
Email: support@koseicollective.com